Privacy Policy

1. Introduction

This Privacy Policy for VeSync describes how VESYNC ELECTRONICS L.L.C (collectively, "VeSync", "our", "us" or "we") collects, uses, shares, and stores information. Our goal is to provide you with a positive experience when using our Websites and services, while at the same time keeping your personal data secure.

This policy applies to information we collect:

• when you register with, access, or use the Cosori.ae websites (“Websites”);
• when you interact with our advertising on third-party websites and services, if those advertising include links to this policy;
• when you subscribe to our newsletters, promotions or other marketing initiatives;
• when you contact or interact with us, for example, in email, text, and other electronic messages between you and our Websites or our Customer Service team.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, or do not want us to collect the information, do not register with or use the Websites. This policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of our Websites or services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

2. Information We May Collect and How We Collect It

Information we may collect

When You Use Our Websites or Related Services, We May Collect the Following Information:

• Profile Data, such as name, password, email address.
• Logistics Data, such as receiver’s name, phone number, delivery address, and related product information.
• Financial Data, before placing orders, you'll be asked to provide financial data, including card numbers, card expiration dates, CVC codes, account holder name, and billing addresses. Importantly, we do not store this information. Instead, it is securely processed by our credit card payment service providers, such as PayPal or Stripe.
• Technical Data, such as your device data and internet connection data, including device type, operating system version, browser type, language, region and IP address.
• Usage Data, such as details of your use of any of our Websites, including, but not limited to, history of operation, search queries, cart activities and length of visits to certain pages.
• Consumer Preference Data, such as products purchased, motivation for purchase, your preferences in receiving marketing from us and third parties, your responses to surveys, and other purchasing behavior and preferences. Depending on the focus of user study, survey responses may include general demographic or health information, such as age range, income bracket, education level, or basic health status (for example, yes/no questions about allergies).
• Communications Data, such as your communication preferences, your contact information, and records and copies of your correspondence (including email addresses and phone numbers), if you contact us. The correspondence may include information like proof of identification, gender, employment, medical information, or health insurance information when needed for Customer Service team to provide related support.
• Content Data, such as the content you post on the Websites. The content data that you post on public areas of the Websites may be transmitted to other users of the Websites or third parties at your own risk. Therefore, we cannot and do not guarantee that your content data will not be viewed by unauthorized persons.

Aggregated Data

We may store and use any anonymized or aggregated data such as statistical or demographic data that incorporates or is derived from your personal data, which is not itself personal data (“Aggregated Data”); however, we will not do so in a way that identifies you personally. For example, we may aggregate users’ behavioral data to calculate the percentage of users accessing a specific page, as well as facilitate and measure the effectiveness of advertisements. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Cookies and Similar Technology

The Technologies We Use for Automatic Information Collection May Include (for more information, see Cookie Policy):

• Cookies (or browser cookies).
• Web Beacons.
• Flash Cookies.
• Click-through URL.
• And other similar technologies.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically may include personal data. It helps us to improve our Websites and to deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns, store information about your preferences, speed up your searches, and recognize you when you return to our Websites.

3. How We Use the Collected Information

4. Personal Data Sharing and Disclosures

We may disclose personal data that we collect or you provide in the following ways:

• Sharing with consent: with your consent or at your request, we will share your personal data within the scope of your consent/request with specific third parties or categories of third parties authorized or designated by you.
• Sharing within VeSync Group: we may share your personal data with our subsidiaries, parents, affiliates only for explicit, and legitimate purposes.
• Sharing with service providers: we also may disclose your data to contractors, service providers, or third parties we use to support our business (e.g., website hosting, payment processing, customer support).
• Sharing with advertising, marketing, and analytics providers: we may disclose your data with companies that conduct marketing and advertising services to promote products and services.
• Sharing for complying with the law or legal process: we may be required to respond to a subpoena, court order, or other legal requests.
• Sharing for protection of our legal rights: to preserve the security of our Websites, resolve disputes, or assess wrongdoing.
• Sharing during asset transfer: in the event of a merger, sale, or transfer of some or all of our assets.

5. Retention of Personal Data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

6. How We Secure Personal Data

VeSync implements reasonable and appropriate industry-standard security controls. We use technologies such as cryptographic technologies to ensure confidentiality in transmission and deploy access control mechanisms to ensure only authorized personnel can access your data.

7. How We Protect Children's Personal Data

The Websites and services are not intended for children under the age of 18. We do not knowingly collect personal data from children for purposes of marketing or sales.

8. Your Rights and Choices

• Right to Know, Correct and Data Portability: You can access or modify your information via your profile or click here.
• Right to Delete: You can click here to submit a deletion request.
• Right to Opt-Out: You can opt-out of promotional emails via the unsubscribe link or by emailing support.ae@cosori.com.

9. Links to Other Parties’ Websites

We are not responsible for the protection and privacy of any information you provide while visiting third-party websites linked from our services.

10. International Data Transfer

We may transfer personal data outside of your country of residence, ensuring that equivalent levels of protection are afforded as permitted by applicable laws.

11. Contact Information

For privacy requests, use our webform: https://www.vesync.com/legal/privacy/privacy-rights-request.

Email: support.ae@cosori.com
Address: Office No.704-D, 7th Floor, Aspin Commercial Tower, Sheikh Zayed Road, Dubai, UAE