Terms of Use

Last updated: March 11, 2026

These Terms of Use (“Terms of Use”) constitute a binding agreement between you ("End User" or "you") and VESYNC ELECTRONICS L.L.C and its affiliates (“Vesync,” “we” or "Company"), together with our Privacy Policy and any other documents that are expressly incorporate by reference, including, but not limited to, our Return Policies and Limited Warranty Policies (collectively, "Agreement").

This Agreement governs your use of the cosori.ae website (including all related documentation, the "Website"), which includes, but is not limited to, your use of Website’s interactive areas (as defined by Section 12), and/or for access to products and services accessible thereon, and certain features, functionality, and content accessible on or through the Website (collectively as “Services”).

The Website is licensed, not sold, to you. If you purchase smart devices through the Website, you may need to download the Vesync application and agree to its terms and conditions in order to use all of its functions. For more information, please refer to the terms and conditions of Vesync Application on Vesync.com.

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE YOU START TO USE THE WEBSITE.

BY CLICKING THE "AGREE" BUTTON, YOU (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT; (B) REPRESENT THAT YOU ARE THE AGE OF MAJORITY IN YOUR JURISDICTION (AND IN ANY CASE AT LEAST 18 YEARS OLD); AND (C) ACCEPT THIS AGREEMENT AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS TO THE SAME EXTENT AS ANY WRITTEN AGREEMENT ON PAPER SIGNED BY YOU. IF YOU DO NOT AGREE TO THIS AGREEMENT, DO NOT USE THE WEBSITE. PLEASE NOTE, IF YOU DO NOT USE THE WEBSITE, YOUR USE OF VESYNC-CONNECTED DEVICES WILL BE LIMITED, AND YOU WILL NOT HAVE ACCESS TO ALL THE FUNCTIONALITIES AND FEATURES AVAILABLE TO YOU.

DISPUTES WILL BE ARBITRATED; NO CLASS ACTIONS. YOU ACKNOWLEDGE THAT THIS AGREEMENT, IN SECTION 32 BELOW, CONTAINS AN AGREEMENT TO ARBITRATE DISPUTES BETWEEN YOU AND THE COMPANY. EXCEPT FOR LIMITED EXCEPTIONS, THE AGREEMENT TO ARBITRATE WILL REQUIRE THAT YOU AND THE COMPANY SUBMIT DISPUTES BETWEEN US TO BINDING AND FINAL ARBITRATION. YOU HAVE THE RIGHT TO OPT OUT OF THE AGREEMENT TO ARBITRATE. UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE (A) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST THE COMPANY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING; AND (B) YOU ARE WAIVING YOUR RIGHT TO PURSUE CLAIMS AND SEEK RELIEF IN A COURT OF LAW (EXCEPT WHERE MANDATORY LAWS OF THE UNITED ARAB EMIRATES PROVIDE OTHERWISE) AND YOU ARE WAIVING YOUR RIGHT TO HAVE A JURY TRIAL ON YOUR CLAIMS.

1. Changes to the Terms of Use.

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. However, any changes to the dispute resolution provisions set out in governing law and jurisdiction will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on the Website. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

2. Intellectual Property Rights.

The Website is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. You acknowledge and agree that the Website is provided under license, and not sold, to you. You do not acquire any ownership interest in the Website under this Agreement, or any other rights thereto other than to use the Website in accordance with the license granted, and subject to all terms, conditions, and restrictions, under this Agreement. Company reserves, and you acknowledge that Company and its licensors own and shall retain the entire right, title, and interest in and to the Website, including all copyrights, trademarks, and other intellectual property rights therein or relating thereto, except as expressly granted to you in this Agreement.

3. License Grant.

In return for your acceptance to this Agreement, and subject to our Intellectual Property Rights, Company grants you a limited, non-exclusive, and nontransferable license to access and use the Website for your personal, non-commercial use in accordance with this Agreement.

4. License Restrictions.

You shall not:

  • copy the Website, except as expressly permitted by this Agreement;
  • modify, translate, adapt, or otherwise create derivative works or improvements, whether or not patentable, of the Website;
  • reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of the Website or any part thereof except and only to the extent that applicable law expressly entitles you to do so notwithstanding this limitation as long as you provide notice to Company of such conduct and the purpose for it;
  • remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from the Website, including any copy thereof;
  • rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the Website, or any features or functionality of the Website, to any third party for any reason; or
  • remove, disable, circumvent, or otherwise create or implement any workaround to any copy protection, rights management, or security features in or protecting the Website.

5. Access to the Website and Account Security.

In order to access and use the Website, you may be asked to provide certain registration details or other information. You are not allowed to register on behalf of another person. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including, but not limited to, through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use. Also, you are responsible for making all the arrangements necessary for you to have access to the Website.

6. Age Restriction.

This Website is offered and available to users who are the age of majority in their jurisdiction (and in any case at least 18 years old). By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

7. Geographic Restrictions.

Your access to certain Services may be restricted and may not be available to you based on your geographic locations. You acknowledge that you may not be able to access all or some of the Services that are available only outside of your geographic location and that access thereto may not be legal by certain persons or in certain countries. If you access those Services that are restricted based on your geographic locations, you are responsible for compliance with local laws.

8. Use Restrictions.

Your permission to use the Website is conditioned upon the following: You agree that you will not under any circumstances:

  1. access the Website for any reason other than your personal, non-commercial use solely as permitted by the normal functionality of the Website;
  2. use the Website for any unlawful purpose or for the promotion of illegal activities, collect or harvest any personal data of any user of the Website;
  3. attempt to, or harass, abuse or harm another person or group, or engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website, or expose them to liability;
  4. use another user’s account without permission, intentionally allow another user to access your account, and/or provide false or inaccurate information when registering an account;
  5. impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity;
  6. make any automated use of the Website or the related systems, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
  7. interfere or attempt to interfere with the proper functioning of the Website, bypass any measures we take to restrict access to the Website, or use any software, technology, or device to scrape, spider, or crawl the Website or harvest or manipulate data;
  8. circumvent, disable or otherwise interfere with any security-related features of the Website or features that prevent or restrict use or copying of content;
  9. and/or publish or link to malicious content of any sort, including that intended to damage or disrupt another user’s device.

You agree that you are solely responsible for your account and the activity that occurs while signed in to or while using your account.

9. Posting And Conduct Restrictions.

The Website may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, and other interactive features (collectively, “Interactive Services”) that allow users to post content or materials (collectively, “Content” or “User Content”). We grant you permission to use and access the Interactive Services, subject to the following express conditions:

  • You represent and warrant that you own the Content or have the right to grant the license set forth herein.
  • You will not post information that is malicious, libelous, false, abusive, threatening, obscene, or offensive.
  • You will not promote illegal activity or advocate unlawful acts.
  • You will not impersonate any person or misrepresent your identity.

We have the right to determine whether your User Content submissions are appropriate, remove any submissions, and terminate your account with or without prior notice. The Website does not, and cannot, pre-screen or monitor all User Content.

10. Proprietary Rights in User Content.

You retain all ownership rights in your User Content, but you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform that Content in connection with the provision of the Website. You also give us permission to show your username and profile picture next to or in connection with accounts, ads, and offers you engage with on the Website without any compensation.

11. Online Content Disclaimer.

Opinions or statements made available through the Website, but not directly by the Company, are those of their respective authors and should not necessarily be relied upon. We do not guarantee the accuracy, completeness, or usefulness of any information on the Website. Any reliance you place on such information is strictly at your own risk. Company’s Services may include events, promotions, contests, and recipes; please be aware that certain recipes may contain allergens.

12. Monitoring and Enforcement; Termination.

The Company shall have the right to: remove or refuse to post any User Content; take any action with respect to User Content we deem necessary; disclose your identity to third parties claiming rights violations; take legal action for unauthorized use; and terminate or suspend your access to the Website for any reason, including violation of these Terms of Use.

YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN DURING OR AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY OR LAW ENFORCEMENT AUTHORITIES.

13. Order Acceptance and Cancellation.

Your order is an offer to buy. All orders must be accepted by us or we will not be obligated to sell. We may choose not to accept orders at our sole discretion.

14. Prices and Payment Terms.

Prices, discounts, and promotions are subject to change without notice. Posted prices do not include taxes or charges for shipping and handling. You represent and warrant that the credit card information you supply is true and that you are authorized to use it.

15. Shipments; Delivery; Title and Risk of Loss.

We will arrange for shipment. Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed.

16. Returns and Refunds.

We will accept a return of the products for a refund if made within 30 days of delivery with valid proof of purchase, provided products are in original condition, subject to our Return Policy. For defective returns, refer to the warranty policy.

17. Pre-Orders.

Placement of a pre-order does not create a contract for sale. You may cancel your offer at any time prior to shipment for a full refund. Vesync reserves the right to cancel any order prior to shipment.

18. Disclaimer of Warranties.

THE WEBSITE AND SERVICE ARE PROVIDED TO YOU "AS IS," WITH ALL FAULTS AND DEFECTS, AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

19. Limitation of Liability.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMPANY BE LIABLE FOR DAMAGES OF ANY KIND ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES. This includes direct, indirect, incidental, or punitive damages, even if foreseeable.

20. Dispute Resolution and Agreement to Arbitrate.

ANY DISPUTE ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT SHALL BE DETERMINED BY BINDING ARBITRATION ADMINISTERED BY THE DUBAI INTERNATIONAL ARBITRATION CENTRE (DIAC). THE SEAT OF ARBITRATION SHALL BE DUBAI, UAE. YOU HAVE THE RIGHT TO OPT OUT OF THIS AGREEMENT TO ARBITRATE WITHIN THIRTY DAYS OF YOUR FIRST VISIT BY EMAILING support.ae@cosori.com.

21. Governing Law.

This Agreement is governed by the laws of the United Arab Emirates. Any legal suit not subject to arbitration shall be instituted exclusively in the courts of the United Arab Emirates.

22. Contact Information.

This Website is operated by VESYNC ELECTRONICS L.L.C. All feedback and technical support requests should be directed to: Support.ae@cosori.com.

Postal Address: Office No.704-D, 7th Floor, Aspin Commercial Tower, Sheikh Zayed Road, Dubai, United Arab Emirates.